Windows Remote Assistance
Sep 26, · Microsoft Windows XP's Remote Assistance feature enables users to call for help. The application proves particularly helpful when clients in remote locations require dattiktok.com: Erik Eckel. Apr 30, · Alternatively referred to as Remote Assistance, Windows Remote Assistance is a Microsoft Windows feature introduced with Windows XP that allows others to connect to your computer. The image below is an example of the initial screen of Windows Remote Assistance.
Once the "Expert" has accepted the invitation and connects to the "Novice" system, he can see on his screen the desktop of the "Novice", he is also if allowed by the "Novice" take control and use the mouse and keyboard on his "Expert" system to control the "Novice" system : This is similar to the " Remote Desktop ", only available in Windows XP Professional, but while " Remote Desktop " allows to connect to a host-computer without any user action on the host system, Remote Assistance requires a user to be present to accept an remotee connection.
Continue with YES. Your system is then connecting to the "Novice" system ia. On the right, the desktop of the "Novice" system. On top, the tools for the "Expert". At this time, assiatance "Novice" is operating the system, the "Expert" is just watching, while they exchange information via : - keyboard chat, displayed as messages - voice communication via the network using microphone and speakers - phone call using a separate line.
To terminate a "Remote Assistance" connection, both the "Expert" and the "Novice" can select in their control-section to "Disconnect". The "Expert" will be informed about a "Disconnection" from the system of the "Novice":. All rights reserved. Please check the " Advanced Define, whether you allow the "Expert" only to view your activities or whether the "Expert" can also take control, i.
You can review the status of current invitationsto send out a new invitation, select "Invite someone to help you" Remote Assistance : Pick how you want to contact your assistant : There are 3 methods to send out an invitation : - via Microsoft Windows Messenger but it is NOT a MUST js use it!
It is your job whst advise the "Expert" of the password, either by e-mail or a phone call. When selecting "Save Invitation", you will be asked to define the location how to build a freelance writing portfolio save the file for example: to "My Documents" Remote Assistance give you some last instruction. Your system is then connecting to the "Novice" system : Once an "Expert" connects to a "Novice" system, a confirmation message will be displayed : You how were disabled people treated in history click on "Yes" to allow the "expert" to continue and to view your system.
You assistqnce then the "Novice" windows what happened to inprivate browsing "Remote Assistance" : You can chat via keyboard type under dindows Entry" or via "Start Talking", of wimdows the rmote of the "Novice" and the "Expert" are equipped with a sound-card with speakers and microphone.
At this time, the "Novice" is operating the system, the "Expert" is just watching, while they exchange information via : - keyboard chat, displayed as messages - voice communication via the network using microphone and speakers - phone call using a separate line if allowed in the settings of the invitationthe "expert" can take control of the sssistance of the "Novice" by selecting in the toolbar "Take Control".
When the "expert" like to take control, a message will pop-up on the screen of the "Novice" informing about this request. If you agree to this request, accept it by clicking on "Yes". Once the "Novice" accepted the request,a what is remote assistance in windows xp will pop-up on the "Expert" system to advise about having control and to press "ESC" or any key sequence or combination including the ESC-key to return control to the "Novice".
The section "Chat History" of the "Remote Assistance" will show, that control has been taken by the Expert. Networking Topics.
Featured Product. Network Addons. Check the setup zp Remote Assistance :. Define the maximum amount of time, an invitation can remain open.
You can review the status of current invitationsto send out a new invitation, select "Invite someone to help you". For security, it is highly recommended to define a windos, which must be used by the "Expert" recipient to connect to your "Novice" system.
When selecting "Save Invitation", you will be asked to define windowx location to save the file for example: to "My Documents".
Once an "Expert" connects to a "Novice" system, a confirmation ahat will be displayed : You must click on "Yes" to allow the "expert" to continue and to view your system.
Creating a remote assistance e-mail attachment
Jun 02, · Share On LinkedIn. Windows XP allows to send a request for assistance to another Windows XP system. The system asking for help/ support ("Assistance") is called the "Novice", the systemgiving help / support is called the "Expert":Such a connection to give assistance is possible via any connection, which supports TCP/IP: local area network (LAN)- Wide area network (WAN)- dial Author: Johannes Helmig. Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are. Before you can use it, you'll need to enable access. In the search box on the taskbar, type remote assistance, and then select Allow Remote Assistance invitations to be sent from this computer from the list of. How to use remote assistance in Windows XP. Windows XP allows to send a request for assistance to another Windows XP system. The system asking for help/ support ("Assistance") is called the " Novice ", the system. giving help / support is called the " Expert ".
The application proves particularly helpful when clients in remote locations require support. The days of traveling to each client system to troubleshoot problems are over. But often Microsoft's native Windows XP assistance tool is all that is required. Windows XP's Remote Assistance feature enables users to call for help.
Click this tag search to find other How do I… articles and downloads. Before an administrator can render assistance, the end user must send a Remote Assistance request to the administrator. Clients should follow these steps to send a Remote Assistance request:. The administrator will then receive an e-mail message.
Within the e-mail message will be an attachment RcBuddy. Note that clients can also save a remote assistance invitation as a file that can subsequently be forwarded using another e-mail application. To save an invitation as a file:. Once the remote assistance invitation is received, administrators can follow these steps to render assistance:. All the end user must do is send the Remote Assistance request to an administrator.
The administrator or support tech needs only to connect to the remote system and perform diagnostic actions and repairs. The user and support tech can exchange chat messages with one another using the provided window. Occasionally Remote Assistance connections fail to connect. Sending a remote assistance request Windows XP's Remote Assistance feature enables users to call for help.
Clients should follow these steps to send a Remote Assistance request: Click Start. Click Help and Support. The Remote Assistance menu appears. Two options appear; users seeking help can either send an invitation through Windows Messenger or Microsoft Outlook. Remote clients can also create a Remote Assistance e-mail attachment Save Invitation As A File Advanced they forward a support technician using another e-mail client.
Users can enter their name in the resulting From box and provide a message describing the assistance they require; when done users should click the Continue button. The next screen will appear enabling users to specify security settings. Figure C Figure C The remote user must can his or her name and a message for the support technician.
Instruct users to set remote assistance invitations to expire in an hour or less. Also require users to set a strong password. Users should check the Require The Recipient To Use A Password checkbox and enter a complex mixed alphanumeric and special characters password.
Once a password is entered and confirmed, clients can click the Send Invitation button to forward the Remote Assistance request to an administrator or support representative. Figure D Figure D Remote users should set reasonable expiration periods for their Remote Assistance requests and use strong passwords. Upon sending the invitation, users will often subsequently receive a Microsoft Office Outlook message stating that a program is trying to access e-mail addresses stored in Outlook.
Instruct users to check the Allow Access For box enabling access for one minute and click the Yes button. A confirmation message will appear stating that the request has been sent successfully. Users can also expire, resend or delete an invitation. Editor's Picks.
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Join Discussion. Add your Comment. Users can request assistance using Windows Messenger or Microsoft Outlook. The remote user must can his or her name and a message for the support technician. Remote users should set reasonable expiration periods for their Remote Assistance requests and use strong passwords. Once the support tech responds to the remote assistance invitation, the remote user will receive a dialog box; the end user must click Yes to enable the remote connection.
The Take Control icon appears at the top right of the remote assistance screen.